Return & Refund Policy
At MiracleMist, we stand behind our products and want you to be satisfied with your purchase. If your order arrives damaged, incorrect, or doesn’t meet expectations, contact us and we’ll help make it right.
30-Day Money-Back Guarantee
We want you to love how MiracleMist works. If it isn’t right for you, tell us within 30 days of delivery and we’ll refund your purchase. This applies even if you’ve opened or used the product.
To make a claim, fill out our return and refund form with your order number and a few details about what you tried to clean and what happened. We’ll review your request and reply by email within 3-4 business days. Once your claim is approved, we’ll send you a Return Authorization (RA) number and instructions for shipping the product back to us. Your refund is issued after we receive it.
The guarantee covers one claim per order and applies to purchases made directly from MiracleMist. Products bought from third-party retailers or resellers aren’t covered.
Damaged, Defective or Quality Issues
If your MiracleMist product arrives damaged, defective, leaking, has a seal failure, is contaminated, or has another quality issue, please contact us within 30 days of delivery. These products may qualify even if they have been opened.
Wrong Product or Shipping Error
Received something you didn’t order? If we shipped the wrong item or made an error with your order, contact us within 60 days of delivery.
Duplicate or Accidental Orders
Duplicate or accidentally placed orders may be returned when the request is made within 30 days of delivery.
Returning Your Product
Money-back guarantee claims require the product to be shipped back to us. When your claim is approved, we’ll email you an RA number and shipping instructions. Your return must:
- Include your MiracleMist order number or other valid proof of purchase
- Be shipped within 14 days of receiving your RA number
- Be within any printed expiration or best-by date, when applicable
- Come with a Return Authorization (RA) number from our Customer Care team
Return shipping is the customer’s responsibility unless the product was damaged, defective, or shipped in error.
Please do not ship a return without first receiving authorization from Customer Care.
Refunds
Approved refunds are issued to the original method of payment after we receive your returned product. Please allow 5–10 business days for processing. Verified defect or damage claims may be refunded immediately.
Original shipping charges are refunded only when the return is caused by an error on our part, such as a defective or damaged product, incorrect item, or verified product quality issue.
What Can’t Be Returned or Refunded
We cannot accept:
- Products purchased through unauthorized third-party retailers or resellers
- Claims made outside the applicable window without a valid defect claim
- Products returned without a valid RA number
- Gift cards, promotional items, or clearance/closeout products unless defective
How to Start a Claim
Fill out our return and refund form, or contact MiracleMist Customer Care at (888) 776-2242. Have your order number and product name ready.
We’ll review your request and email you with next steps, including an RA number and instructions for shipping the product back to us.